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Weston Insurance Company
Agent Commission Statement Center FAQs
 

Q. Who do I call to report a problem with the site?

A: Client Service Support at 1-888-800-5002, Monday through Friday, 8:00 am to 6:00 pm EST

Q. Who do I call if I need assistance with account set-up?

A: Client Service Support at 1-888-800-5002, Monday through Friday, 8:00 am to 6:00 pm EST

Q. Who do I call if I have questions about my statement?

A: Client Service Support at 1-888-800-5002, Monday through Friday, 8:00 am to 6:00 pm EST

Q. What are the minimum system requirements for utilizing the features of this site?

A:  Internet Explorer:  version 6.0 or later with Javascript enabled

A:  Adobe Acrobat:  minimum version of Acrobat Reader is 5.0, recommended version of Acrobat Reader is 7.0

A:  Excel 97  

Q. How do I format the Excel version of the statement to print properly?

A: Select Page Set-up from the File option. On the Page Tab: change Paper Size from A4 to Letter, adjust Orientation to Landscape from Portrait, and modify Scaling to Fit To 1 Page Wide by 9999 Tall. On the Sheet Table, in the Print section, make sure the Gridlines option is checked.

Q. What do I do if I forgot my Login ID and/or Password?

A: If you remember your Login ID, you can use the link from the Welcome Page. You will then be prompted to enter your Login ID and respond to the Hint question reminder you had established at initial set-up of the account. If successful, you will then receive an email with a system-generated password, which will get you back into the system so you can re-set to something you prefer. If unsuccessful with the hint question, or you donít remember your Login ID, you will need to contact Client Service Support at 1-888-800-5002.

Q. How do I change my Password?
A:Select the Change Password option within the My Account menu. From there you will be prompted to enter your current Password, a new Password, and to re-type the new Password. Once those changes are submitted, you will then get a successful Password re-set message on the next screen, with a link to re-access the site to use the new Password.

Q. Why did I not get paid a commission on a policy?

A: Policy might have been sent to collections or might be in dispute.

Q. What is my commission rate?

A: This should be available in the quote process.

Q. Why is there a premium credit on my statement?

A: This may be an adjustment of Non-Premium items previously paid in prior month.
A: There was a return audit premium to the insured.

Q. Why do the dates and other data look strange on the CSV version of the statement?

A: CSV is the unformatted Excel version of the statement, with raw data for the purpose of download into other systems. You can manually format the cells of choice on the CSV to get desired results, or simply use the regular Excel or PDF version of the statement.