Q. |
Who do I call to report a problem with the site?
|
|
A: Agent Support at 1-866-874-7342,
Monday through Friday, 9:00 am to 5:00 pm EST
|
Q.
|
Who do I call if I need assistance with account set-up?
|
|
A: Agent Support at 1-866-874-7342,
Monday through Friday, 9:00 am to 5:00 pm EST
|
Q. |
Who do I call if I have questions about my statement?
|
|
A: Agent Support at 1-866-874-7342,
Monday through Friday, 9:00 am to 5:00 pm EST
|
Q. |
What are the minimum system requirements for utilizing the features of this
site?
|
|
A: Internet Explorer: version 6.0 or later with Javascript enabled
A: Adobe Acrobat: minimum version of Acrobat Reader is 5.0,
recommended version of Acrobat Reader is 7.0
A: Excel 97
|
Q. |
How do I format the Excel version of the statement to print properly?
|
|
A: Select Page Set-up from the File option. On the Page Tab: change Paper Size
from A4 to Letter, adjust Orientation to Landscape from Portrait, and modify
Scaling to Fit To 1 Page Wide by 9999 Tall. On the Sheet Table, in the Print
section, make sure the Gridlines option is checked.
|
Q.
|
What do I do if I forgot my Login ID and/or Password? |
|
A: If you remember your Login ID, you can use the link from the Welcome Page.
You will then be prompted to enter your Login ID and respond to the Hint
question reminder you had established at initial set-up of the account. If
successful, you will then receive an email with a system-generated password,
which will get you back into the system so you can re-set to something you
prefer. If unsuccessful with the hint question, or you don’t remember your
Login ID, you will need to contact Agent Support at 1-866-874-7342.
|
Q. |
How do I change my Password?
|
|
A:Select the Change Password option within the My Account menu. From there you
will be prompted to enter your current Password, a new Password, and to re-type
the new Password. Once those changes are submitted, you will then get a
successful Password re-set message on the next screen, with a link to re-access
the site to use the new Password.
|
Q. |
Why is there a premium credit on my statement?
|
|
A: This may be an adjustment of Non-Premium items previously paid in prior
month.
A: There was a return audit premium to the insured.
|
Q. |
Why do the dates and other data look strange on the CSV version of the
statement?
|
|
A: CSV is the unformatted Excel version of the statement, with raw data for the
purpose of download into other systems. You can manually format the cells of
choice on the CSV to get desired results, or simply use the regular Excel or
PDF version of the statement.
|